Privacy Policy

This Privacy Policy explains how The Creative Marketplace, LLC (“The Creative Marketplace,” “we,” “us”) collects, uses, shares, and protects information about people who use The Creative Marketplace Platform. By using the Platform you agree to this Policy. Capitalized terms not defined here have the meaning given in our Terms of Service.

Information you give us. When you create an account, list a property, submit an inquiry, contact support, or otherwise interact with the Platform, we collect information such as your name, email address, phone number, account credentials, profile information, listing content (including property address, photos, terms, and descriptions), messages you send through the Platform, and any other information you choose to provide.

Information collected automatically. We automatically collect technical information such as IP address, browser type, device identifiers, pages viewed, listings viewed, search queries, referring URL, and timestamps. We use cookies and similar technologies to operate the Platform, remember your preferences, secure your account, and measure performance.

Information from third parties. We may receive information from analytics providers, mapping providers, fraud prevention services, and identity verification services we use to operate the Platform.

We do not knowingly collect sensitive categories of personal information beyond what is needed to operate the Platform, and we do not collect personal information from children under 18.

Verification documents.Sellers who opt into identity or listing verification submit a government photo ID, a selfie, and a property-ownership document (e.g. tax statement, deed, utility bill, or written authorization). These documents are stored in a private storage location accessible only to the uploader and The Creative Marketplace administrators. We use them solely to verify the seller's identity and authority to sell the listed property. We retain them for as long as the verification is in force so we can re-verify or respond to disputes. Sellers can request deletion by writing to support@thecreativemarketplace.com; we will delete or anonymize the documents unless we are required by law to retain them. See our verification policy for the full program description.

We use information to:

• Operate, maintain, and secure the Platform.
• Create and manage accounts, listings, saved searches, and inquiries.
• Communicate with you about your account, transactions, customer support, and Platform updates.
• Send messages between buyers and sellers, including inquiry emails.
• Improve and personalize the Platform, including measuring engagement and developing new features.
• Detect, investigate, and prevent fraud, abuse, and policy violations.
• Comply with legal obligations and enforce our Terms.

We do not sell your personal information. We share information only as described below:

• Between users as needed for transactions. When you submit an inquiry, your name, email, and message are shared with the listing seller (and, where applicable, routed Pros). When you post a listing, the listing content (including seller name and contact details you provide) is publicly visible.
• Service providers. We share information with vendors that operate parts of our service (hosting and database via Supabase; transactional email via Resend; mapping; analytics; payments where applicable). They are bound by confidentiality and data protection terms.
• Legal compliance and safety. We may disclose information when required by law, subpoena, or court order, or where we believe disclosure is necessary to protect rights, safety, or property.
• Corporate transactions. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• With your consent. We share information for any other purpose with your consent.

We use cookies and similar technologies for authentication, session management, preference storage, security, and analytics. You can control cookies through your browser settings; disabling cookies may impair Platform functionality.

We retain information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below.

We use commercially reasonable administrative, technical, and physical safeguards to protect information, including encrypted transport (TLS), encrypted-at-rest storage, access controls, and row-level security on user data. No system is perfectly secure; we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to restrict or object to certain processing, and to withdraw consent. To exercise these rights, email privacy@thecreativemarketplace.com. We will verify your identity before responding.

California residents: The CCPA/CPRA grants specific rights including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. You may submit requests using the contact above.

EEA / UK residents: Where we process personal data under GDPR/UK GDPR, our lawful bases are: performance of a contract, legitimate interests (such as operating and improving the Platform), consent (where required), and compliance with legal obligations. You may lodge a complaint with your local supervisory authority.

The Platform is operated from the United States. If you access the Platform from outside the United States, your information will be transferred to, stored in, and processed in the United States.

The Platform is not directed to children under 18 and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us so we can delete it.

We may update this Privacy Policy from time to time. We will update the “Effective” date and, for material changes, provide reasonable notice (such as by email or in-app notice).

Privacy questions? Email privacy@thecreativemarketplace.com.